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Legal notice

Legal Notice (Based on the Act on Specified Commercial Transactions)

Selling Price

All prices are displayed on each product page and are inclusive of tax.

Additional Fees Beyond the Product Price

Free shipping.

Payment Methods & Timing

Payment methods: The following are accepted.

  • Credit card
  • Shop Pay
  • Apple Pay
  • Google Pay

Payment timing: Payment is finalized at the time your order is confirmed.

Delivery Timing

Domestic Shipping (within Japan)

  • Shipping fee: Free
  • Orders placed in the morning: shipped the same day
  • Orders placed after 12:00 PM: shipped the next business day
  • (Excluding Sundays and public holidays)
  • Tracking: A tracking number will be sent to you by email after your order ships

International Shipping

  • Shipping method: EMS
  • Shipping fee: Free
  • Orders placed in the morning: shipped the same day
  • Orders placed after 12:00 PM: shipped the next business day
  • (Excluding Sundays and public holidays)
  • Tracking: A tracking number will be sent to you by email after your order ships

Customs Duties and Import Taxes

In Singapore, GST (Goods and Services Tax) on imports is waived when the value of an individual item is below SGD 400. As all of our products fall below this threshold, your order will be delivered at the listed price with no additional charges.

Please Note

  • We cannot be held responsible for shipping delays that occur after dispatch (such as customs processing).
  • If redelivery is required due to an error in the shipping address, the additional shipping cost will be borne by the customer.

Cancellations and Returns

Cancellations (Order Withdrawal)

Once your order is confirmed, it is immediately passed to our shipping system through an integrated workflow, and therefore cancellations cannot be accepted.

Returns & Exchanges

Returns are accepted within 14 days of product arrival.

To request a return, please submit your request via your account page (https://account.weareimperf.com/) along with the reason for the return/exchange.

Returns cannot be accepted in the following cases:

  • More than 15 days have passed since the product was delivered
  • The product shows signs of use, damage, or soiling
  • The product has developed odors, stains, or scratches
  • Tags or accessories are missing, damaged, or soiled
  • The item is marked as non-returnable on the product or campaign page

Returns Due to Our Error (Defective Items or Wrong Items Delivered)

For returns due to our error, such as defective items or items differing from your order, we will cover all return shipping costs.

Please note: If you ship the return prepaid when it should have been sent collect (cash on delivery), we are unable to refund the shipping costs.

Returns Due to Customer Reasons (e.g. Different From Expectations, Wrong Size)

If the conditions for return are met, returns due to customer reasons are possible. However, please note that we may be unable to accommodate requests that fall under the conditions listed above. Return shipping costs in these cases are borne by the customer.

  • If you ship the return collect (cash on delivery), the return shipping cost will be deducted from your refund.
  • For returns, the free shipping service does not apply, and JPY 330 (tax included) will be deducted from the refund amount.
  • Please keep the shipping receipt until the refund is completed.

Business Name

Jiteki Inc. (株式会社ジテキ)

Person Responsible for Sales

Jin Inoue

Business Address

Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan

Contact

Customer Support

Business Hours

  • Inquiry response hours: 11:00–18:00